Independent Retail Pharmacy

As an independent pharmacy owner, you’re the professional who thrives on the challenges of running your own business. You’ve built your business on providing excellent care to your customers; they’re people you know, people who trust you and rely on your expertise. But you spend too much time dealing with your pharmacy system—time you’d rather spend with your loyal customers. You know that to continue to survive, you’ve got to be more efficient, more patient focused, more creative, more technologically advanced.

With over 1,500 retail clients nationwide, the HBS pharmacy management system has the tools to help the independent pharmacy rise to the challenge. Being able to work smarter and faster, will increase profitability and will give you more time to devote to your customers—a perfect blend of HBS technology and your personal service. After all, you have a business to run; we’ve built in tools and functionality to make it easer than ever before. The system was designed from your perspective – by pharmacists, for pharmacists.

HBS Service Offering:

HBS offers a variety of customized solutions, specifically designed to meet your business needs. We start with a solid foundation—the HBS Pharmacy Management System. This highly flexible, easy-to-use system has been carefully designed and constantly modified over the last 25 years to enable you to dispense and process claims without disruption. To enhance productivity of your pharmacy operation, HBS offers the following tools:

Network Configurations: Do you own one location, multiple locations, or perhaps a large chain? In a single store environment multiple workstations are locally attached to one server. In a multi-store/chain configuration, a common server links all locations allowing them to share information on customer history and product and prescriber files.
Customer Support: Looking for superior integrated hardware and software support? HBS' hardware support and customer service representatives are on staff Monday to Friday from 8 am to 8 pm ET, and on-call for emergencies until 10 pm. On the weekends, our support hours are from 9 am to 10 pm ET.
Signature Capture: Track every signature electronically for each prescription. Our integrated electronic signature capture solution supports both table- top and handheld wireless signature capture devices and is compliant with 3rd party log and HIPPA privacy requirements, making third party audits a breeze.
Prescription Scanning (document imaging): The ability to access every written prescription image in seconds! HBS supports the scanning of prescription images, indexing the images for filling purposes and maintaining the image with the prescription to provide for “paperless filing.”
E-Prescribing: Receive new and refill prescriptions directly from a doctor! Our certified SureScripts system allows your pharmacy to receive prescriptions directly into your pharmacy system for review, and continue the dispensing process with just a few keystrokes.
Inventory Management: Maintain perpetual inventories, return to stock, and interface with any wholesaler. HBS supports electronic ordering to wholesalers via ASCII or X-12 communication to maintain a perpetual inventory system allowing for the establishment of reorder points and reorder quantities on a drug item by drug item basis.
Bar Code and UPC Scanning: From patient prescription order “in” to final prescription “out”. HBS supports bar code scanning throughout the system for retrieval of refill information, populating of the dispensed product, verification of the dispensed product, quality assurance checking and Point of Sale scan that activates the signature pad for collection of a patient's signature.
Workflow Management: Efficient and productive prescription processing with quality control. HBS has workflow integrated into the design allowing for seamless interfacing with IVR, Automation and POS systems. One user can fill a prescription quickly and efficiently, or the process may be split among many users at different workstations utilizing the workflow queues to pass Rx info.
Integrated Voice Response (IVR) System: Increase pharmacy workflow and productivity when the lights are off! Offer your customers convenient 24-hour access to your pharmacy by accepting incoming telephone & internet requests, and allow your pharmacy staff to spend more time serving customers in the store, increasing store revenue and value.
Pill imaging: Prevent incorrect dispensing of medications with pill imaging. Pill images can be used during quality assurance checking to insure the correct pill will be displayed and cross-checked with what is in the bottle to prevent incorrect drug dispensing.
Point-of-Sale (POS): Do you require a fully integrated POS system? While HBS interfaces with many POS systems, we are currently integrated with ECRS' CATAPULT POS system to provide a complete "Host-to-Post" scanning solution, which means comprehensive control over prescription movement and walk-out prevention.
Drug Maintenance Updates: Receive updates via the internet daily - not weekly. AWP updates, NDC changes and info on new drugs are available on a daily basis and distributed via the Internet to our users.
Dr. Fax: Automatically send refill reminders to the prescriber. Our Dr. Fax Module allows the system to fax refill request authorization forms directly to the doctor's office, allowing the pharmacist or the technician to stay at their terminal to continue to fill prescriptions and help patients.
Long-Term Care Functionality: Can your retail system support an Institutional/Nursing Home business model? HBS provides one of the strongest Institutional software packages available in the marketplace. It is integrated with our core application providing our retail and “closed door” institutional pharmacy customers the ability to service tens of thousands of beds, at hundreds of facilities from a single location.
Reporting Packages: What kind of reporting functionality do you require? Our system provides an extensive library of standard reports that provides the user with multiple sort options for each report, including all detailed information or simply a totals page. If you need assistance with a specific report, our customer support staff is available to help.
Automation: Do you need to interface to an automated dispensing system? Our system has the capability of interfacing with a wide range of systems including (but not limited to) Automed, Parata, McKesson, Baker Cells/Pharmacy 2000 System, ScriptPro, Pacmed, PharmAssist, and Pyxis.